As a handful of parents/families have reported having difficulty with setting up their SENTRAL for Parent Portal and linking the downloaded App.
Below are links to the parent portal website and step by step portal set up instructions for those who are in need of assistance.
N.B. If for any reason you choose to revoke your ACCESS KEY after applying it, this action will render the key ‘invalid’ and you will need to contact Megan or Penny to request that a replacement key be generated.
From the reviews on the Play Store it seems the current version has a problem with loading content which is now fixed in the Beta version so should be ok once updated.
From my limited experience, as somebody who works in IT, it’s not a great user experience and you may find it better to add an icon to the web based portal https://sentral.colgrdnsps.sa.edu.au/portal2/ to your home screen.
Thanks Al for trying to help.,
I can’t even get that website to load. It says sentral.colgrdnsps.sa.edu.au’s server IP address could not be found.
Seems Al’s suggestion to cease using app and create link on homescreen for portal instead was very solid advice. The SENTRAL representative we met with last week to address the issues surrounding set up and performance of the app delivered the very same suggestion. You can read more about it in the newsletter released yesterday.
Whilst the configuration of the app and the portal has indeed been difficult, we are experiencing issues with the apps functionality.
It behaves differently on my device than my wifes.
For instance, on my iphone it is slow to load whilst on my wifes it wont even load content at all or display the option to connect to the web portal.
I have concerns if the plan is for this app to be the primary source of school communications moving forward.
Thanks for your comments Tom, we have noted that practically all queries surrounding setup issues of the app have been with linking of app to portal on apple devices. Android users reporting issues have been few. Try logging out of the app on your handheld device and then log back in again. This seems to be helping some users.
If issues still plague you, could I ask you please outlay the issue/s youre having in an email and forward to me at email@example.com so that we may lodge the issue with SENTRAL for a resolution.
Many thanks again,